Contact information
Contact Information
Thank you for visiting Scentora.
If you have questions about an order, shipping, returns, refunds, product information, payment, or customer support, please contact us using the information below.
Customer Support
Email: support@scentora-us.shop
Our support team reviews customer requests and responds as soon as possible during business days.
To help us assist you faster, please include the following information when contacting us:
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Your order number;
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The email address used at checkout;
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A clear description of your request;
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Photos or supporting evidence, if your request involves a damaged, defective, incorrect, or missing item.
Order Support
For order-related questions, including order confirmation, payment status, tracking, delivery issues, returns, refunds, or replacements, please contact:
Please note that submitting a support request does not automatically guarantee a refund, return, replacement, cancellation, or order change. All requests are reviewed according to our store policies.
Shipping and Delivery Questions
If your question is related to shipping, tracking, delivery delays, failed delivery attempts, incorrect address, or a package marked as delivered, please contact us at:
Customers are responsible for monitoring tracking updates and providing accurate shipping information at checkout.
Returns and Refunds
Return and refund requests must be submitted by email before any item is sent back.
Please contact:
Items returned without prior authorization may be refused and may not qualify for a refund.
Because we sell fragrance and personal-care products, opened, used, sprayed, tested, unsealed, or tampered items may not be eligible for return or refund unless required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include clear photos of the product, packaging, shipping label, and any visible issue.
Claims submitted without supporting evidence may be denied.
Payment and Billing Questions
For questions about payment status, billing, refunds, failed payments, duplicate charges, or payment disputes, please contact:
We encourage customers to contact us first before opening a chargeback or payment dispute so we can review and attempt to resolve the issue directly.
Business Information
Store Name: Scentora
Website: https://scentora-us.shop
Customer Support Email: support@scentora-us.shop
Scentora operates as an online retail store. Customer support is provided by email.
Response Time
We aim to respond to customer inquiries as quickly as possible.
Response times may vary depending on request volume, holidays, weekends, order volume, or the complexity of the issue.
Submitting multiple emails about the same request may delay the review process. We recommend replying to the same email thread whenever possible.
Important Notice
For security and privacy reasons, we may need to verify order details before discussing, modifying, refunding, replacing, or canceling an order.
We may refuse to provide order details to anyone who cannot verify the information associated with the order.
Contact Us
For all customer support inquiries, please contact: