Legal notice
Legal Notice
This Legal Notice applies to the website operated under the name Scentora and available at:
By accessing or using this website, you acknowledge and agree to the information provided in this Legal Notice, together with our Terms of Service, Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on our website.
Website Operator
Store Name: Scentora
Website: https://scentora-us.shop
Customer Support Email: support@scentora-us.shop
Scentora operates as an online retail store offering fragrance and personal-care products to customers through its website.
Customer support is provided by email only.
Contact for Legal and Customer Matters
For customer support, order questions, shipping issues, returns, refunds, payment questions, privacy requests, or legal-related inquiries, please contact:
To help us review your request efficiently, please include your full name, order number if applicable, the email address used at checkout, and a clear explanation of your request.
Business Activity
Scentora provides online retail services related to fragrances, perfumes, and personal-care products.
Products displayed on our website are offered for personal use by consumers and are subject to availability, shipping restrictions, product regulations, carrier limitations, and local laws.
We reserve the right to refuse, cancel, restrict, or modify orders where necessary due to fraud risk, payment issues, product availability, shipping limitations, legal restrictions, customs requirements, or violation of our store policies.
Product Information
We make reasonable efforts to present product information, descriptions, images, prices, availability, and related details accurately.
However, product packaging, appearance, labeling, colors, scent notes, bottle design, sizes, and presentation may vary due to manufacturer updates, supplier changes, batch differences, lighting, photography, screen settings, or availability.
Information on this website is provided for general retail and informational purposes only and should not be considered medical, professional, or specialist advice.
Fragrance performance, scent perception, longevity, intensity, and personal compatibility may vary from person to person.
No Medical or Professional Advice
Products sold by Scentora are not intended to diagnose, treat, cure, or prevent any medical condition.
Customers are responsible for reviewing product information and using products safely and responsibly.
If you have allergies, sensitivities, skin conditions, respiratory concerns, pregnancy-related concerns, or other health-related questions, you should consult a qualified professional before using fragrance or personal-care products.
Discontinue use immediately if irritation, discomfort, or an adverse reaction occurs.
Intellectual Property
All website content, including text, layout, design, graphics, images, icons, product presentation, branding, logos, videos, and other materials, is owned by Scentora or used under license, permission, or applicable rights.
You may not copy, reproduce, modify, distribute, publish, sell, exploit, scrape, or use any content from this website without prior written permission from Scentora.
Unauthorized use of our website content, product presentation, brand materials, or store assets may result in legal action.
Third-Party Trademarks and Brand References
Any third-party names, trademarks, logos, product names, images, descriptions, or brand references displayed on this website remain the property of their respective owners.
Such references are used for product identification, compatibility, description, or informational purposes only.
Unless clearly stated, Scentora is not officially affiliated with, endorsed by, sponsored by, or directly connected to any third-party brand owner, manufacturer, trademark holder, or distributor.
External Links
This website may contain links to third-party websites, applications, payment providers, shipping carriers, advertising platforms, or other external services.
Scentora is not responsible for the content, accuracy, security, privacy practices, policies, products, services, or actions of third-party websites or providers.
Customers access third-party links at their own risk.
Payments and Security
Payments made through our website are processed by secure third-party payment providers.
Scentora does not directly store full credit card numbers or complete payment credentials on its own systems.
We may review payment status, billing information, fraud-risk indicators, order details, and transaction records in order to process orders, prevent fraud, respond to disputes, and comply with legal or financial obligations.
Limitation of Liability
To the fullest extent permitted by applicable law, Scentora is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from the use of this website, products, checkout, payment services, shipping services, third-party platforms, or customer reliance on website information.
This includes, but is not limited to, delivery delays, carrier issues, customs delays, lost or stolen packages after delivery confirmation, payment processor issues, product misuse, allergic reactions, individual sensitivities, website interruptions, technical errors, or third-party service failures.
Nothing in this Legal Notice limits rights that cannot be excluded under applicable law.
Accuracy and Availability of the Website
We do not guarantee that this website will always be available, uninterrupted, secure, error-free, or free from technical issues.
We may update, modify, suspend, restrict, or discontinue any part of the website at any time for operational, security, legal, or business reasons.
We reserve the right to correct errors, update information, change product availability, modify prices, or remove content at any time without prior notice.
Customer Responsibility
Customers are responsible for ensuring that the products they purchase are suitable for their personal use, preferences, health considerations, local laws, import rules, and shipping location.
Customers are also responsible for providing accurate contact, billing, and shipping information at checkout.
Scentora is not responsible for problems caused by incorrect customer information, unauthorized payment use, failure to monitor tracking updates, refusal of delivery, or failure to comply with our policies.
Disputes and Legal Requests
If you have a concern regarding an order, payment, delivery, product, privacy matter, or legal issue, you agree to contact Scentora first at:
We reserve the right to retain and provide relevant records to payment processors, banks, card networks, shipping carriers, fraud-prevention providers, legal advisors, or authorities when necessary to respond to chargebacks, disputes, fraud claims, delivery claims, legal requests, or policy violations.
Relevant records may include order details, payment status, transaction records, tracking information, delivery confirmation, IP address, customer communications, billing and shipping information, and policy acceptance evidence.
Changes to This Legal Notice
We may update or modify this Legal Notice at any time.
Any updated version will be posted on this page. Continued use of our website after changes are posted means you accept the updated Legal Notice.
Contact
For customer support, legal inquiries, privacy requests, order questions, or policy-related matters, please contact: