Terms of service
Terms of Service
Welcome to Scentora.
These Terms of Service govern your access to and use of our website, products, checkout, payment services, order process, customer support, and any related services provided by Scentora.
By visiting our website, placing an order, submitting payment information, or using any part of our services, you agree to be bound by these Terms of Service, together with our Return and Refund Policy, Privacy Policy, Shipping Policy, and any other policies posted on our website.
If you do not agree with these Terms of Service, you should not use our website or place an order.
1. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website under the supervision of a parent or legal guardian.
You agree not to use our products, website, checkout, or services for any illegal, unauthorized, fraudulent, abusive, or prohibited purpose.
You must not transmit viruses, malware, harmful code, spam, or any destructive technology through our website.
Any violation of these Terms may result in cancellation of your order, refusal of service, restriction of access, or other action available to us.
2. Our Products
Scentora sells fragrance and personal-care products through an online retail experience.
Because fragrances are personal-use products, customers are responsible for carefully reviewing product information before purchasing. Fragrance experience may vary from person to person based on skin chemistry, environment, storage, personal preference, sensitivity, and other factors.
Product descriptions, scent notes, images, bottle appearance, packaging, colors, sizes, and labels are provided for general reference. While we make reasonable efforts to display products accurately, we do not guarantee that all descriptions, visuals, colors, packaging, or details will appear exactly the same on every device or in every order.
Packaging, labeling, presentation, or minor product details may vary due to manufacturer updates, supplier changes, batch differences, or availability.
Scent preference, personal taste, fragrance longevity expectations, or dissatisfaction after opening or testing a product does not automatically qualify as a defect.
3. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, update product offerings, refuse sales, or cancel orders at any time.
We do not guarantee that any product displayed on our website will remain available, restock, or be sold at the same price in the future.
4. Pricing and Errors
We reserve the right to update, correct, or change product prices, discounts, promotions, shipping fees, and availability at any time without prior notice.
Although we make reasonable efforts to ensure that pricing and product information are accurate, errors may occur.
If an order is placed with an incorrect price, incorrect discount, incorrect shipping rate, incorrect product information, technical error, or obvious mistake, we reserve the right to cancel, refuse, or adjust the order before fulfillment.
If payment has already been captured for an order that is canceled due to an error, we will issue a refund to the original payment method.
5. Promotions and Offers
Promotions, discounts, bundles, limited-time offers, free gifts, and special deals may be modified, restricted, or discontinued at any time.
Promotional offers cannot be combined unless clearly stated.
Free gifts, bonus items, discounted items, bundle items, and promotional products may be subject to specific conditions and may not be eligible for return, refund, or exchange unless required by applicable law.
We reserve the right to refuse, cancel, or reverse promotional benefits if we suspect abuse, misuse, fraud, duplicate accounts, unauthorized resale, or violation of these Terms.
6. Order Acceptance
Placing an order does not guarantee acceptance.
After an order is placed, we may review order details, payment status, fraud-risk signals, inventory availability, shipping address, and other relevant information before processing.
We reserve the right to accept, reject, cancel, or request additional verification for any order at our discretion.
An order is not considered final until it has been processed and accepted by us.
7. Payment
By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.
Payments are processed by secure third-party payment providers. Scentora does not directly store full credit card numbers or complete payment credentials on its own systems.
We may receive limited payment-related information, including payment status, transaction ID, billing details, risk signals, and fraud-prevention data.
We reserve the right to cancel or refuse orders if payment is declined, reversed, flagged, disputed, incomplete, unauthorized, suspicious, or associated with high-risk activity.
8. Fraud Prevention and Order Verification
To protect customers and our business, we may review orders for fraud, abuse, chargeback risk, payment irregularities, address inconsistencies, duplicate accounts, unusual purchasing patterns, or suspicious activity.
We may request additional information to verify an order, including confirmation of billing details, shipping details, contact information, or payment authorization.
Failure to provide requested verification may result in order cancellation.
We reserve the right to refuse service, cancel orders, block customers, or restrict future purchases if we believe an order or account may be fraudulent, abusive, unauthorized, or in violation of our policies.
9. Shipping and Delivery
Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout.
We are not responsible for delays, failed deliveries, returned packages, lost packages, or delivery issues caused by incorrect, incomplete, outdated, or undeliverable customer-provided information.
Shipping times are estimates only and are not guaranteed unless explicitly stated.
Delivery may be affected by carrier delays, customs processing, weather, operational issues, high order volume, incorrect address information, or circumstances beyond our control.
Once an order is handed to the shipping carrier, certain delivery matters become subject to the carrier’s procedures and limitations.
If a package is marked as delivered by the carrier, the order is considered delivered. We are not responsible for packages that are lost, stolen, misplaced, or removed after delivery confirmation.
10. International Orders
International customers are responsible for complying with the laws, regulations, import rules, customs requirements, and product restrictions of their country.
Customers may be responsible for customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by local authorities or carriers.
We are not responsible for delays, seizures, refusals, returns, or additional charges caused by customs authorities, import restrictions, or local regulations.
If an international package is refused, abandoned, rejected, or returned due to customs issues, the customer may not be eligible for a refund of shipping fees or related costs.
11. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Because we sell fragrance and personal-care products, items that have been opened, sprayed, tested, used, unsealed, altered, or tampered with may not be eligible for return or refund unless required by applicable law.
Customers must follow our return process and receive approval before sending any item back.
Items returned without authorization may be refused and may not qualify for a refund.
Receiving a returned item does not guarantee refund approval. All returns are subject to inspection.
12. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers must contact us promptly and provide clear supporting evidence, including photos of the product, packaging, and shipping materials.
We reserve the right to review each claim and determine the appropriate resolution.
Approved resolutions may include replacement, store credit, refund, or another reasonable solution at our discretion.
Claims may be denied if they are unsupported, late, inconsistent with delivery records, appear fraudulent, or do not comply with our policies.
13. Cancellations
Orders may only be canceled before they are processed, packed, or shipped.
Once an order has been processed or shipped, it cannot be canceled.
We reserve the right to cancel any order due to payment issues, fraud risk, stock availability, pricing errors, shipping restrictions, policy violations, or operational reasons.
14. Chargebacks and Payment Disputes
Customers agree to contact Scentora first before opening a chargeback, payment dispute, or fraud claim with a bank, card issuer, or payment provider.
We are committed to reviewing legitimate concerns and resolving issues according to our policies.
If a customer opens a chargeback or payment dispute, we reserve the right to provide all relevant evidence to the payment processor, card network, bank, or dispute-resolution provider. This may include order details, payment records, tracking information, delivery confirmation, IP address, billing and shipping information, customer communication, policy acceptance records, and fraud-prevention data.
False, abusive, or unauthorized disputes may result in refusal of future orders, account restrictions, or other actions available under applicable law.
15. Customer Responsibilities
Customers agree to:
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Provide accurate and complete order information;
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Use a valid and authorized payment method;
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Review product details before purchasing;
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Monitor email and shipping updates after placing an order;
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Contact us promptly if there is an issue with an order;
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Follow our policies for returns, refunds, replacements, and claims;
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Use our website and products lawfully and responsibly.
Customers are responsible for ensuring that fragrance products are suitable for their personal use, preferences, sensitivities, and local regulations.
16. Allergies, Sensitivities, and Personal Use
Fragrance products may contain ingredients that can cause allergies, irritation, or sensitivities in some individuals.
Customers are responsible for reviewing product information and using products carefully.
If irritation or discomfort occurs, discontinue use immediately.
Scentora is not responsible for individual reactions, sensitivities, preferences, or misuse of products, except where required by applicable law.
17. Prohibited Uses
You may not use our website, products, checkout, or services:
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For any unlawful purpose;
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To commit fraud or payment abuse;
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To submit false information;
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To interfere with website security;
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To abuse promotions, discounts, or policies;
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To resell products in an unauthorized or misleading way;
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To impersonate another person or entity;
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To violate intellectual property rights;
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To harass, abuse, insult, threaten, or discriminate;
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To upload or transmit harmful code, spam, or malicious software;
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To attempt unauthorized access to our systems or customer data.
We reserve the right to terminate or restrict access for any prohibited use.
18. Account and Communication Information
If you create an account, subscribe, contact us, or place an order, you agree to provide accurate information and keep it updated.
You are responsible for maintaining the confidentiality of your account access, email account, device, and payment credentials.
You agree that we may contact you by email, phone, SMS, or other available communication methods regarding your order, payment, shipping, support request, dispute, or account activity.
19. Marketing Communications
By providing your email address or phone number, you may receive transactional messages, order updates, customer support responses, abandoned cart reminders, promotional offers, or marketing communications where permitted by law.
You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us at:
Transactional messages related to orders, payments, shipping, refunds, disputes, or policy matters may still be sent even if you unsubscribe from marketing communications.
20. Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, fulfillment providers, analytics tools, advertising platforms, email providers, customer support tools, fraud-prevention providers, and website technology providers.
These third parties may process information according to their own terms and privacy policies.
We are not responsible for the actions, errors, delays, service interruptions, policies, or security practices of third-party providers.
21. Third-Party Links
Our website may include links to third-party websites, platforms, applications, or services.
We are not responsible for third-party content, policies, security, products, services, or actions.
Accessing third-party links is done at your own risk.
22. Intellectual Property
All content on our website, including text, graphics, images, logos, icons, product presentation, layout, design, videos, and other materials, is owned by or licensed to Scentora, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, exploit, or use any part of our website or content without our prior written permission.
All third-party brand names, trademarks, product names, images, or references remain the property of their respective owners. Any reference to third-party brands is for product identification or informational purposes only and does not imply endorsement, sponsorship, or affiliation unless clearly stated.
23. Reviews, Feedback, and User Content
If you submit reviews, photos, comments, messages, testimonials, or other content to us, you grant Scentora the right to use, reproduce, display, edit, publish, translate, and distribute that content for business, marketing, support, and operational purposes.
You agree that any content you submit must be truthful, lawful, respectful, and not infringe on the rights of others.
We reserve the right to remove, reject, or edit user-submitted content at our discretion.
24. Website Accuracy
We make reasonable efforts to keep our website accurate and updated, but we do not guarantee that all information is complete, current, error-free, or uninterrupted.
We may correct errors, update information, change product availability, or modify website content at any time without prior notice.
We are not responsible for customer decisions based on outdated, incomplete, or incorrect information, except where required by applicable law.
25. Service Availability
We do not guarantee that our website, checkout, payment services, customer support, or related services will always be available, uninterrupted, secure, or error-free.
We may suspend, restrict, modify, or discontinue any part of our website or services at any time for maintenance, security, operational, legal, or business reasons.
26. Disclaimer of Warranties
To the fullest extent permitted by law, our website, services, and products are provided “as is” and “as available.”
We do not guarantee that the website will be uninterrupted, error-free, secure, or free of harmful components.
We do not guarantee that any product will meet every customer’s personal expectations, preferences, fragrance performance expectations, or individual suitability.
Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.
27. Limitation of Liability
To the fullest extent permitted by law, Scentora and its owners, operators, employees, contractors, suppliers, service providers, and partners shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, loss of goodwill, delivery delays, third-party service failures, product misuse, unauthorized account access, payment disputes, or customer reliance on website information.
Our total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific product giving rise to the claim, unless otherwise required by applicable law.
28. Indemnification
You agree to indemnify and hold harmless Scentora, its owners, operators, employees, contractors, suppliers, service providers, and partners from any claim, demand, loss, liability, damage, cost, or expense arising from:
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Your breach of these Terms;
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Your misuse of our website or products;
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Your violation of any law or third-party right;
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Your submission of false, inaccurate, or misleading information;
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Your fraudulent, abusive, or unauthorized activity;
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Your violation of our store policies.
29. Force Majeure
We are not responsible for delays, failures, interruptions, or damages caused by events beyond our reasonable control.
These may include carrier delays, customs delays, supply chain disruptions, natural disasters, severe weather, strikes, labor shortages, internet outages, payment processor issues, government actions, war, civil unrest, pandemics, technical failures, or other events outside our control.
30. Termination
We reserve the right to refuse service, cancel orders, restrict access, terminate accounts, or block future purchases if we believe a customer has violated these Terms, abused our policies, submitted fraudulent claims, created payment risk, or engaged in suspicious activity.
Termination does not limit our right to pursue any remedy available under applicable law.
31. Changes to These Terms
We may update, modify, or replace these Terms of Service at any time.
Any updated version will be posted on this page. Continued use of our website after changes are posted means you accept the updated Terms.
Customers are responsible for reviewing our Terms and policies before placing an order.
32. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.
33. Entire Agreement
These Terms of Service, together with our posted policies, constitute the entire agreement between you and Scentora regarding your use of our website, products, checkout, and services.
They replace any prior or conflicting communications, unless otherwise required by applicable law.
34. Contact Information
For questions about these Terms of Service, orders, payments, returns, refunds, or customer support, contact us at: